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Social Media in 2010: Getting Smarter
However, it's also up to the social networks to build a platform and business model that makes it easier for everyone. I don't think Facebook, Twitter, or LinkedIn have made this clear and easy as of yet.
@gregorylent - Thanks for sharing your thoughts. I agree with you in one sense, that the book doesn't have the ideas or formula "how-to." I'm not sure one exists since every brand is different and has it's own communities. It does give a very tactical overview of this space however, and is a great primer for executives trying to at least understand it. A promotional vehicle for Forrester? Sure, but I don't see any other analyst firms with the capabilities and experience these folks have or the channels/means to share that knowledge. Note that if it was 100% about selling reports I don't think Charlene Li or Peter Kim would still be working in the social computing space after leaving Forrester. Always open to a new point of view though.